Privacy Policy

Last updated: 01 July 2025

The Trades Collective Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us.

1. Who we are

The Trades Collective Limited is a UK-based fit-out and refurbishment company, operating as a cooperative network of trusted local trades. We are the “data controller” of the personal information you provide to us.

Company name: The Trades Collective Limited
Registered office: Suite 48, Westminster Buildings, Theatre Square, Nottingham, NG1 6LG.
Email: hello@collectivebuild.co.uk

2. Information we collect

We may collect and process the following personal information:

  • Contact details – name, phone number, email address, postal address.

  • Business details – company name, role, billing address, VAT number.

  • Project details – job specifications, site addresses, drawings, requirements.

  • Financial information – invoices, payment details (processed securely).

  • Communications – emails, messages, calls relating to your project.

  • Website usage data – IP address, browser type, pages visited, cookies (if applicable).

3. How we use your information

We use your information to:

  • Deliver our fit-out, refurbishment, and maintenance services.

  • Manage contracts, payments, and project records.

  • Communicate with you about quotes, projects, and enquiries.

  • Comply with legal, tax, and regulatory requirements.

  • Improve our services and website.

We will not sell or share your personal information with third parties for marketing purposes.

4. Legal basis for processing

We process your personal information based on:

  • Contractual necessity – to perform a contract with you.

  • Legal obligations – to comply with law (e.g. tax, CIS, HMRC).

  • Legitimate interests – to operate and grow our business responsibly.

  • Consent – where you have agreed to receive optional communications.

5. Data sharing

We may share information with:

  • Subcontractors and suppliers directly involved in your project.

  • Professional advisors (e.g. accountants, insurers, solicitors).

  • HMRC, regulators, or law enforcement where legally required.
    All third parties must keep your data secure and use it only for agreed purposes.

6. Data retention

We keep your personal information only as long as necessary for the purposes set out in this policy. Typically:

  • Project and financial records – 7 years (for legal/tax reasons).

  • General enquiries – up to 2 years.

  • Marketing lists – until you unsubscribe or withdraw consent.

7. Your rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion (where no longer required by law/contract).

  • Object to certain processing, including marketing.

  • Withdraw consent (where processing is based on consent).

To exercise your rights, please contact us at hello@collectivebuild.co.uk

8. Data security

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

9. Cookies (if website applicable)

Our website may use cookies to improve your experience and analyse site traffic. You can control cookies through your browser settings.

10. Contact us

If you have any questions or concerns about this policy or how we handle your data, please contact:

The Trades Collective Limited
Email: hello@collectivebuild.co.uk
Registered office: Suite 48, Westminster Buildings, Theatre Square, Nottingham, NG1 6LG.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.